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Remote Data Vault - General FAQ's

Remote Data Vault - General FAQ's

The Full Remote Data Vault General FAQ'S

A. What is an Online Backup Service?
B. Can we test the software before we buy it?
C. Does it make sense to use Online Backup if you have a slow Internet connection?
D. What files should you select?
E. How do you delete files from the Backup server?
F. Should you also have a local backup in addition to online backup?
G. What is the Personal Recovery CD/DVD?
H. What do you do if there is trouble connecting to the server or performing a backup?
I. Can you backup open and locked files with the online backup software?
J. I'm getting an Open File error message in my backup log. What does this mean?
K. What is a FastBIT backup?
L. Why is FastBIT important?
M. What Operating Systems does RemoteDataVault.net support?
N. Can I backup other Operating Systems with my RemoteDataVault.net Client software?
O. I have mirrored /RAID hard drives. Won't that protect me from viruses or data loss?

A. What is an Online Backup Service?
An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.

If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computers hard drive on the network.

To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection.

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B. Can we try the service before we buy it?
Sure! There is a 15 day Free Trial when you download any of our service plans. You will not have to pay anything at the time of download. You will be asked for your credit card, but we will not bill your credit card until after we contact you to confirm that you do want the service.

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C. Does it make sense to use Online Backup
if you have a slow Internet connection?

Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dialup connection.

Our software can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.

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D. What files should you select?
Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents", "My Pictures" or "My Music" folders and data files of your important programs like accounting, income tax, contact management, etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Check the online help for Filters to learn how they can be used.

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E. How do you delete files from the Backup server?
In order to control how much data is stored on the online backup server, your online backup software allows you to view all of the data stored on the server and selectively remove files from the server. To view the data stored under your account, run your online backup software and click on the folder tab labeled "Restore". In the left windowpane, Right-Click on the Desktop icon and select "Get Volume List from Server". This will show you each computer that has been backed up toyour account. Now you can navigate the folders to see what data is stored on the server. To delete files, click on the button with the Red "X" to enable the Delete Files mode. Mark any files you wish to delete by clicking your mouse in the emptybox next to the file(s) you wish to delete. Click the "Delete Files Now" to issue the command to delete the selected files from the server. WARNING: Once a file is deleted from the server, it can no longer be restored.

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F. Should you also have a local backup
in addition to online backup?

It's up to you. We encourage people to do both local and remote backup for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe. RemoteDataVault.net sells a hard drive image solution to make daily images of your hard drive to backup all your data locally for a very quick full restoration in case of hard drive failure, windows error or virus. Please visit our drive imaging solutions section.

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G. What is the Personal Recovery CD?
The Personal Recovery CD/DVD is a service that offers copies all of your data from our servers onto CDROM's or DVD-ROM's. This allows you to restore the archive of your data from a CD/DVD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. If you would like a personal recover CD/DVD, please contact us.

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H. What do you do if there is trouble connecting
to the server or performing a backup?

Contact your Service Provider’s support department. If you are utilizing RemoteDataVault.net’s Online Backup Service, call our technical support group for assistance during normal business hours (9am - 9pm EST).

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I. Can I backup open and locked files with
the online backup software?

In the case of many backup software programs, files and databases that are in use during the backup may not get backed up successfully because they are locked to prevent any other program from altering the data. To solve this problem, RemoteDataVault.net's Web-Backup can be used with the optional RemoteDataVault.net Open File Manager program to make sure that these open and locked files get backed up successfully.

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J. I'm getting an Open File error message
in my backup log. What does this mean?

See I above.

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K. What is a FastBIT backup?
The FastBIT patching process is the core technology behind our speedy backup service. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a Patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally.

In order to perform a FastBIT backup, the software has to backup the files 3 times: the first backup is a full, the next backup will perform an incremental, and the third performs the first FastBIT backup.

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L. Why is FastBIT important?
If you are an end-user, the efficiency of FastBIT will dramatically reduce the time required to backup your data from any network location, include slow dialup connections.

If you are the server administrator, FastBIT will minimize your overall bandwidth utilization for a large installed base. FastBIT will also provide the most cost-effective method of storing ongoing file histories for every user. FastBIT backups can be 15 times smaller than the nearest competitor. That means RemoteDataVault.net will only need 10 Gigabytes for user data that would need up to 150 Gigabytes of storage using competitive software for the same amount of user data.

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M. What Operating systems does RemoteDataVault.net support?
RemoteDataVault.net's Web-Backup software can be installed on Windows Server 2008 and Windows 7.

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N. Can I backup other Operating systems with my RemoteDataVault.net Web-Backup?
RemoteDataVault.net Web-Backup will only run natively on Windows 98SE, Me, NT 4.0, 2000, 2003 (.NET) and XP. If you want to backup computers with other operating systems, it is possible. Here's how... Since RemoteDataVault.net Web-Backup supports mapped network drives and the Network Neighborhood, it can backup data from any computer that is accessible via the network. A single RemoteDataVault.net Web-Backup can backup the local computer and any number of local or remote networkcomputers using RemoteDataVault.net's powerful user interface.

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O. I have mirrored /RAID hard drives.
Won't that protect me from viruses or data loss?

No. Mirrored hardware only protects you from a hardware failure. Since 90% of data loss is due to data corruption or user error, mirrored equipment offers no protection. This is because corrupt data gets instantly written to the mirror equipment. The only way to protect your data is by having a backlog of backups to restore from.

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